Legal
Support Policy
Updated
Who we are and scope
This Support Policy explains what support Vire Health Oy (Business ID 3183533-4) (“Vire,” “we,” “us,” or “our”) provides for the Vire Clip, the Vire App, the Vire Cloud backend, Vire user accounts and subscriptions, and our websites and other online services, and how long we plan to provide it.
This policy applies together with the Vire Terms and Conditions and the Vire Privacy Policy. If this policy conflicts with the Terms and Conditions, the Terms and Conditions prevail. By using Services, you acknowledge this policy.
Support Period
We will provide security updates for the Vire Clip, and maintain the Vire Cloud backend and Vire user accounts, until at least 31 December 2031, and in any case for at least five (5) years after we last sell or deliver a Vire Clip to a distributor, retailer or customer (the “Support Period”), except as described under Termination.
Best-effort service
We provide the Vire App, the Vire Cloud backend, our website and our other online services on a best-effort basis. We give no uptime or data retention guarantees.
Vire Clip hardware
The Vire Clip does not contain serviceable parts or components. Do not attempt to open the device, as opening the device would damage the waterproofing and sensor coupling.
In case you have lost your Vire Clip Charger, contact us at hello@virehealth.com to order a replacement.
Vire Clip firmware
From time to time, we provide software updates for the Vire Clip. These updates are installed through the Vire App and may change how data is measured, analysed, processed and transferred, to improve your experience. We do not support old firmware versions.
Security updates for the Vire Clip are covered by the Support Period described above.
Vire App
The Vire App runs on modern Android and iOS mobile phones. We do not support tablets or other platforms.
Our aim is to support the latest version and the two previous major versions of Android and iOS. We support new operating system versions and phone models on a commercially reasonable best-effort basis. Updates may not be compatible with older phones and operating system versions, even if an older version has supported the Vire App or the Vire Clip in the past. If supporting an older version is not feasible, we may stop supporting it.
The Vire App can be downloaded and installed only through the official Play Store (Android) and App Store (iOS). If your phone model does not support these application stores, we cannot support your phone model.
Vire Cloud backend
The Vire App relays Vire Clip sensor measurement data to the Vire Cloud backend for algorithmic analysis, to give you insights about your data.
The Support Period described above applies to the Vire Cloud backend.
Vire User Accounts and Subscriptions
A Vire user account is mandatory to use the Vire Clip and the Vire App. The Support Period described above applies to user accounts.
If we stop providing a type of subscription you have, we may, at our discretion, upgrade you to an equal or better subscription type with access at least as long as your current paid subscription period or refund the remaining subscription period.
We do not guarantee that any specific subscription type will continue to be available for purchase, or available beyond your subscription period.
Lifetime subscription
The Lifetime subscription granted through Vire 100 is a personal, non-transferable right to use the Vire App with at least the core features available when your Clip was delivered, or an equal or better subscription tier if we change our subscription tiers.
It is included in the Support Period and continues after it for as long as we provide the Services. It ends only if we stop providing the Services to all users, as described under Termination.
Vire website and other services
The Vire website and our other online services are provided on a best-effort basis, as described under Best-effort service.
Termination
By you. You can always terminate your subscription at the end of the period you have paid. Our Privacy Policy governs the deletion of User Account and associated data.
By Vire. Vire Health Oy may terminate your subscription if:
- You breach the Vire Terms and Conditions, especially as they relate to the safety, privacy and security of other Vire users or Vire systems; or
- We cease to provide the Services for any reason, or a compelling technical, legal, security, commercial or other reason prevents us from offering the current service.
Business changes. If Vire Health Oy merges, is acquired, or transfers its business, the services and commitments in this policy, including the Support Period and Lifetime subscriptions, may transfer to the successor or be refunded. If Vire Health Oy becomes insolvent or ceases business, they may be terminated. Where reasonably possible, we will notify you in advance.
Consumer rights
Nothing in this policy limits any rights you have as a consumer under mandatory law.